About Crossroads
Annandale & Eskdale
Caring for people in Annandale & Eskdale since 1978
Who We Are
The Crossroads model emerged in the early 1970s, inspired by a Crossroads television storyline that highlighted the realities faced by family carers. The first scheme was established in Rugby in 1973, and the first Scottish scheme began in 1977. We build on that legacy locally in Annandale & Eskdale through personalised, relationship-led support.
With over 40 years of experience supporting individuals and families across Scotland, Crossroads has grown from small, local care services into a trusted national organisation known for high- quality, highly regulated care. Here in Annandale & Eskdale, we remain true to our roots — delivering personalised support through a small, friendly local team dedicated to making life more comfortable, independent and fulfilling for the people in our community.
Our Leadership Team
Meet the dedicated individuals who guide our mission to provide exceptional care.
Lorraine Walker
Service Manager
Shelley Smith
Deputy Manager
Our Dedicated Team
Meet the dedicated individuals who provide exceptional care across Annandale and Eskdale.
Our Board Members
Meet the dedicated individuals who guide our mission to provide exceptional care.
Dr Liam Kieran
Katrina Wright
Mary Sherry
Clare Kieran
Bryan Armstrong
Niall Smith
Our board members bring diverse expertise and unwavering commitment to ensuring we continue to deliver compassionate, high-quality care to our community.
Interested in joining our board? Contact us to learn more.
Contact Us
Every one of our carers is highly trained in the National Care Standards on top of our own rigorous policies and procedures.
They receive regular training on first aid, safe handling of people, prompting and administering medication, infection prevention and control, health and hygiene, including food hygiene. Additional training is provided whenever it’s needed to meet an individual’s needs, ensuring peace of mind for service users, families, and carers.
Do you think working for Crossroads Annandale & Eskdale could be for you?
Discover opportunities across the Crossroads Caring Scotland network. Join a team dedicated to providing exceptional care and support to individuals and families throughout Annandale and Eskdale.
Our Core Values
These values guide everything we do and how we care for our community.
Compassionate
Warm, caring, and supportive in everything we do
Professional
Trustworthy, reliable, and maintaining high standards
Local
Community-focused, accessible, and personal
Dignified
Respectful, empowering, and person-centred
Registration Details
Care Inspectorate
We are registered with the Care Inspectorate and comply with all regulatory requirements.
Registration Number: CS2004073898
Registered Charity
As a voluntary not-for-profit organisation, we reinvest in our services and community.
Charity Number: SC006411
Where We're Based
Our office is located in the heart of Annan, serving the wider Annandale & Eskdale region of Dumfries & Galloway.
Our Office
15 Ednam St
Annan
Dumfries & Galloway
DG12 6EF
"We are committed to helping people remain living in the place they call home, with dignity, independence and choice."
— Our Mission at Crossroads Annandale & Eskdale